FAQ

Orders&Payments

How long does the preparation of my order take?

Our products are prepared with care in our atelier in 24-48 business hours Monday through Friday, excluding the following holidays: January 1 and 6, Good Friday, Easter Monday, May 1, Pentecost Monday, June 24, August 15, September 11, September 24, October 12, November 1, December 6, 8, and 25.

Where is my order?

From the moment you make the purchase, you will receive emails regarding the status of your order. Please check the spam folder, if you are still waiting for any order update.
You can also check the status of your order on "My Account" section of La Manso website if you are registered.

Can I cancel or modify my order?

If you wish to modify or cancel your order, email our Customer Service team with your request as soon as possible. Please remember that orders are prepared within 24-48 business hours and once they are processed, cannot be cancelled or modified internally.

What payment methods does La Manso accept?

La Manso accepts the following methods of payment:
-PayPal
-Credit or debit card

Why have I been charged twice if I only made one order?

Depending on the bank entity, your account might show two transactions: the pre-authorization and the actual payment. The pre-authorization will be released within 7-10 business days. If the amount is taken after this period, we suggest you contact your bank.

Is VAT included in the price of the products?

All prices shown at La Manso website include VAT.

How can I request an invoice?

Invoices are only sent when requested. Please contact our Customer Service team at info@lamanso.shop if you need the invoice for your order.

Shipment

Where do you ship?

La Manso sends packages all over the world except Russia.

With which company are the packages sent?

La Manso ships worldwide with the courier DHL. To check the status of your parcel, click on this link.

Shipments in Spain are managed by Zeleris. Here is the link to track your parcel.

How much is the shipping cost?

There is free worldwide shipping on orders over €120*. If the amount of your purchase is lower than this quantity, the shipping costs will appear at the checkout, since they vary depending on the location.

*Mutable tables have a special packaging. Shipping costs will be included at the checkout.

How long does the shipment of my order take?

The delivery time for orders inside the EU is 2-3 business days, whereas for orders outside the EU is 3-4 business days. Please bear in mind that this timing is estimated from the time your order is shipped and is always approximately.

How can I track my order?

A shipping confirmation email with the tracking information will be sent to the client once the parcel leaves our atelier and is with the courier.

Deliveries are made on business days from 9 am to 6 pm.

Do you ship to P.O boxes?

Orders can be shipped to private addresses or P.O. boxes. 

Can I ship one order to several addresses?

There is only one shipment per order. If you wish to send different products to distinct addresses, you will have to place more than one order.

Returns&Exchanges

Can I ask for a return or an exchange of my order?

La Manso offers fourteen calendar days from the delivery date to ask for a return or an exchange. The return costs are borne by La Manso. The courier, DHL, will arrange the collection and send the item/s back to us. The requests need to be sent to info@lamanso.shop.

Please bear in mind that the items must be unused in perfect condition and come in their original packaging with the label (if applies). Once the parcel arrives to our atelier, if the returned product/s is/are perfect, the refund will be processed and a confirmation email will be sent.

Can I combine returns from different orders?

Yes. To do so, please contact us so that we can explain the procedure.

When can I expect my refund to arrive?

The refund will be made through the same method and account that was used in the original purchase. Please bear in mind that it can take about 24-48 hours for the transaction to go through and up to 15 business days to be visible in your account, depending on your bank entity.

As soon as the refund is processed, the client will receive a notification via email.

After Sales

Do the products have a guarantee?

La Manso products have a three-months guarantee from the delivery date. It only covers defects arose from the manufacturing process. Please contact our Customer Service team to analyze your case.

Availability

How can I know when a product will be restocked?

If a product is sold out, you can subscribe to the waiting list of the item you wish to buy, through the product page on our website. You will receive a notification via email once it is back in stock!
You can also follow @la_manso on Instagram to be up-to-date!

Rings

Which ring size fits me?

Classic rings

La Manso Classic ring sizes follow our own standard. Therefore, to find the right ring size for you or a loved one, use an existing ring that fits well. Download the size guide that you find on this link and follow the instructions. Please print this document in A4 (8½x11 inches) and scaled to 100% before measuring your ring. This document is only valid if printed.

Caracola rings

The Caracola rings sizes’ are diameter-based. There are three sizes available that are shown on our size guide. You can find it here. Please bear in mind that the size of the outer shell increases with the diameter. Which means, the bigger the size of the ring, the bigger the outer shell.

What are the rings made of?

Classic rings

The base of La Manso Classic rings is methacrylate. The stones are made of diverse plastic elements, each of them with a unique finishing. These iconic rings are manufactured with the same original molds that were recovered from the first pieces that La Manso found forgotten in the back room of an old shop in Barcelona. 

Caracola rings

Our Caracola rings are made of resin and its production process is one of La Manso’s best secrets.

How can I take care of my rings?

Plastic is fantastic, but not indestructible. Please have in mind that La Manso rings are jewels, and they need to be cared for as such. Contact with liquids may affect their durability, even salty water or your own sweat in prolonged exposure. Take them off when cleaning your hands and avoid any solution, specially hydroalcoholic gel, as they might wear away their shine or weaken the unions. To keep La Manso engraving looking perfect, you can use a small brush to remove any remains.

La Manso rings are assembled by hand by our team in Barcelona and will have nearly imperceptible differences between them, which makes them unique pieces.

Clips

What are the clips made of? 

It is a unique Vintage plastic mixture creation from La Manso that has been recovered from the 90s.

How can I take care of my clips?

Plastic is fantastic, but not indestructible. Please have in mind that Flipper The Clip is a very delicate piece, and they need to be cared for as such. Contact with liquids may affect their durability, even salty water or your own sweat in prolonged exposure. Please keep the Flipper safe and sound inside its bag when you are not wearing it on your hair. We hope you treat it with the care it deserves after having sailed all oceans to get to you.

Belts

What are the belts made of? 

The hoops of the belt are 100% metacrylate whereas their links are 100% inox.

How can I take care of my belt?

To best maintain the quality of this belt, remember to handle it with care. To keep the links looking perfect, you can use a small brush to remove any remains. When not in use, store in a dry place.

T-Shirts

What is the composition of the T-Shirts

The T-Shirts are made of 100% organic cotton.

How can I take care of my T-Shirt?

To best maintain the quality of your t-shirt, remember to wash it at maximum 30 degrees, inside out and never iron on the printed area. Please bear in mind that this t-shirt was designed with uniquely developed and treated materials, the use of which often means that no two products are exactly the same, giving each its exclusive uniqueness.

Bags

What are the bags made of? 

The material of our La Manso bags is 100% polyester.

How can I take care of my bag?

This bag was designed for you with uniquely developed and treated materials, the use of which often means that no two products are exactly the same, giving each its exclusive uniqueness.
To best maintain the quality of this product, remember to handle it with care. When not in use, store in its original packaging in a dry place.

Mutable

What are the materials of our Mutable table? 

The Mutable table is made of iron, crystal and methacrylate.

What do Made to Order products mean? 

Made to Order products are custom-made only after an order has been processed. La Manso Mutable table is a Made to Order product. The preparation time is roughly one month since it is produced piece by piece at our atelier.

Gifts

How do the gift cards work?

La Manso Gift Cards are valid for 12 months from the date of the purchase.
As soon as the order is completed, the Gift Card will be sent via email with a PDF document with the information attached.
You can either put your email address to print the document and have it physically or write directly your loved one's email address so that this person receives it right away in digital format! :)
Please bear in mind that La Manso Gift Cards are excluded from the Return&Exchange policy.

How can I use a gift card?

In order to use your Gift Card, proceed with the checkout. The box to enter the code will appear on the right side of the screen.
If your cart exceeds the amount available on your Gift Card, you can use it and combine it with another payment method to pay the difference.

I want to return or exchange a gift. How can I do it?

If you have received a La Manso product as a gift, and you wish to exchange or return it, please email us at info@lamanso.shop.

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